Call the office in Hartford to reserve a Bradley Airport ride, and see who runs it

A day at the office

The phone rings from 6:30 a.m. to 7:30 p.m. Eastern, every day. Between calls, the office reads what came in through the form and by email and answers in four written runs, at 7 a.m., 11 a.m., 3 p.m. and 7 p.m. Each reservation request goes to one car company, and the reply tells you which company has it and what happens next.

Driving decisions stay with that firm

The car company holds its own Connecticut livery permit. It writes its own fare for the address, date and time you give, confirms the ride in writing after you say yes, sends its own car and driver, and collects the fare plus Connecticut sales tax on its own terms. Questions on the day of the ride go to the number on its confirmation.

Where the office gets paid

Riders pay the office nothing, and the office takes no card numbers. The car company pays the office a set amount for each ride it accepts through a request. That amount comes out of the company's side of the arrangement and does not appear as a line on your fare.

If you would like to know more about that arrangement before you say yes, ask by phone or email. The office will tell you how it works and which company holds your request, so you can weigh the written fare with the whole picture in front of you.

Finding the office downtown

The office is at 190 Trumbull St, Suite 203, Hartford, CT 06103, in a four story building from around 1900 on Trumbull Street. The contact page lists every way to speak to a specialist about a Hartford to Bradley Airport ride: by phone, by email or by letter.